At Wander Footwear, we want you to be happy with your purchase. If you're not, here's how returns work.

60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a return. Contact us at support@wanderfootwear.com within this window with your order number and the reason for your return. Return requests submitted after 60 days will not be accepted.

Return Conditions

To be eligible for a return, all of the following must be true:

The item must be unworn, unused, and undamaged. You're welcome to try the shoes on indoors to check the fit, but they must show no signs of outdoor wear (no dirt, scuffs, or sole wear). All original tags and packaging must be included. Returns sent without prior approval will not be accepted. Items marked as final sale, clearance, or purchased with a promotional discount of 50% or more are not eligible for return unless defective.

We reserve the right to deny a return, in whole or in part, if the returned item does not meet these conditions upon inspection.

Ordering Multiple Sizes or Items to Try On

We understand it can be hard to know your size when shopping online. However, if an order appears to have been placed with multiple sizes or items with the clear intent of returning part of it (for example, ordering several sizes to "try on" and sending back the rest), we reserve the right to reduce the refund by a reasonable handling and restocking fee (up to 20% of the item price), decline the return entirely, or, for repeated instances, decline future orders from the account or address involved. This is assessed on a case-by-case basis at our sole discretion.

Return Shipping Costs

Return shipping is at the customer's expense in all cases except defective, incorrect, or damaged items. We do not reimburse original or return shipping costs for change-of-mind or sizing returns.

Because we work with fulfillment partners, the return address may differ from our business address. Always use the return address provided to you once your return request is approved. We recommend using a trackable, insured shipping method — we are not responsible for return packages lost or damaged in transit, and a refund will not be issued for a return we never received.

Restocking Fee

A restocking fee of up to 20% may be applied to returns that show visible signs of wear, missing packaging or tags, or that fall under the "multiple sizes" policy above.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@wanderfootwear.com with your order number, a description of the issue, and photos. Claims submitted after 7 days may not be honored. In this case, return shipping is on us and no restocking fee applies.

Refunds

Once we've received and inspected your return, and it meets the conditions above, you'll receive a refund to your original payment method within 14 business days. Depending on your bank or card provider, it may take a few extra days to appear on your statement. Original shipping charges are non-refundable.

We reserve the right to issue a partial refund, store credit, or to deny a refund entirely if the returned item does not meet our return conditions, at our sole discretion.

Exchanges

We don't currently offer direct exchanges. If you'd like a different size or color, return your current order following the process above and place a new order.

Cancelling an Order

Orders can be cancelled free of charge only if they have not yet entered processing. Once an order has begun processing or has shipped, it cannot be cancelled and must instead go through the standard return process. Contact us immediately at support@wanderfootwear.com if you need to cancel.

Chargebacks

Filing a chargeback with your bank or card issuer instead of contacting us directly to resolve an issue may result in a delay or denial of any refund you'd otherwise be entitled to, and may affect your ability to place future orders with us. We ask that you contact us first — we're always willing to help.

Contact

Questions about returns, exchanges, or refunds? Email us at support@wanderfootwear.com.